State Farm® Insurance Agent Travis Snider

"Tried cancelling my insurance policy with them at least 4 times.. would not cancel it even though they said they would. I had to reach out to State Farm themselves! Kept charging me then refused to reimburse me when I asked!!"

"They are amazing as always. They answer right away and handle things with expertise and speed. Ladynel in Travis Snyder’s office assisted me today, she was incredible."

"Brittany is the best! So nice and easy to work with. She’s been extremely helpful with my move to NC and getting married."

"Needed to add my significant other to my car / renters insurance. They gave a reasonable quote, and Brittany handled everything within the hour, on the same day. They made it easy on me."

"Brittany was a tremendous help!"

"I had a great experience working with Brittany at State Farm. She was incredibly patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. Brittany made the entire process of setting up my new insurance policy simple and stress-free. Her professionalism and excellent customer service truly exceeded my expectations. I highly recommend Brittany and State Farm to anyone looking for reliable insurance support!"

"I’ve really appreciated working with this agency since moving to NC at the end of 2023, and Brittany has been wonderful throughout the entire process. She’s always been kind, patient, responsive, and incredibly helpful whenever I needed to make updates to my renter’s insurance or had questions. Customer service on her end has truly been great.

That said, I’m very disappointed with State Farm overall. I’ve been insured with State Farm since 2022, have maintained a clean driving record with zero accidents, and yet my rates increased at every renewal. After shopping around, I was able to find significantly better coverage with GEICO while also saving about $130 per month. Unfortunately, State Farm refused to price match or offer any retention options, which made it feel like my loyalty and safe driving history didn’t matter.

I genuinely hate leaving because the local agency staff, especially Brittany, have been great to work with. I just wish the company valued long-term customers a little more."

"Travis Snider and his office have been amazing to work with for all my insurance policies. Prompt response, great insight on suggestions to match what I actually need and not try to sell me policies I didn't and nothing but professionalism that I appreciate."

"Shame on State Farm Corporate for allowing belligerent franchise owners such as this one to run rampant over the very customers who keep them in business with ABSOLUTELY NO RECOURSE.
This could have been left with just a one-star review, but since State Farm Corporate doesn’t offer any assistance leaving customers vulnerable to gaslighting & harassment has no left me with no choice but to further elaborate.
Verbally chastised and blamed over the phone as “the problem” for their shortcomings over my cancelling three policies (one duplicated by them), that by leaving a one star review I am causing them to lose more business & get called out by his corporate office, that at my AGE I should know better and not expect a timely response (due to their errors), and most of all that they don’t like to answer customers via email only by phone??
The best thing I or anyone for that matter can do (when you have legitimate cause & concern) is stop being a cog in the machine, go the extra mile, document, and report ANY business to local/state agencies. Should my cancellations, due balance and refunds not be communicated, processed in a responsible, timely manner, & if I receive further calls or any retaliation from this franchise owner, NCDOI will be contacted along with any other means or agencies necessary. That’s a promise.
Again, State Farm CORPORATE is equally to blame for leaving customers who trust their name out in the cold with nowhere to turn in situations like this that has been going on since 12/17/25. If they knew better, they could avoid public outcry & avoid a bad look instead of dealing with it after the fact."

"The fish rots from the head.

I am not one to leave reviews often, especially negative ones. It is a matter of moral principle that no business should suffer for one or even a handful of unfavorable opinions. On the other side of that coin is an obligation to speak up when harm has been done to one so that any future harm towards the many may be prevented.

While the interactions with agents at the desk and on the phone at various call centers have been blanketed in decorum, peace, compassion, and patience the leadership at this office has been frustratingly opposite. Snider is not the individual you want to handle your business unless you wish for your experience to be fraught with misrepresentation, arrogance, lies, condescension, insults, rudeness, and chaos. Heavy on the chaos.

It is interesting that such a volatile experience from Snider spanning weeks should occur at the same time the company as a whole is facing lawsuits for bribes of elected officials in order to avoid payouts to loyal customers. Perhaps this is some extension of on overall corporate culture. Perhaps it is an isolated cyclone of bullying unique only to this office.

No one spending their money (particularly in this increasingly tense socio-economic climate) deserves to be treated this way. This man is unhinged to the point that it would make even the bravest of us feel unsafe. When someone yells at you, gaslights you, lies to you, lies on you, hangs up on you (more than once) and still tries to convince you to stick around for the abuse for your own good, that isn’t the kind of person you want knowing your first name yet alone having such a prominent say over a very sensitive and important part of your affairs.

Should you seek to do business with State Farm that is your choice. Though I would consider doing so with another agency or office capable of fulfilling their responsibilities of customer care, promised service, and upholding basic codes of human decency, kindness, and respect."

"They made the process very easy to change the car & House insurance and helped me to safe money. Thank you!!"

"Courtney Barnes an agent at this State Farm Agency is professional and there is a recognizable level of Integrity in how she does business with you. There are many who"

"Britney was efficient, pleasant and knowledgeable. She helped in minutes where others took weeks to get back to me. Thank you, Britney"

"Helped me with my car insurance policy as well as renters insurance. I worked with Britany and she was super helpful and easy to work with. Seamless process and good people!"

"I would love to give a shout out to Courtney! I was calling to cancel my plan as I just moved back in with family so I will no longer need it, and she made it so easy while still keeping me informed on other specials they have at the moment. She was not pushy at all, but very informative, which I appreciate. I also want to note how genuine she is on the phone and really all of the employees at this State Farm office in particular. Thank you so very much! You should definitely make the switch if you haven’t done so already!"

"I worked with Brittany for both my auto and home insurance needs, and I couldn’t be happier with the experience. She was extremely responsive, patient, and really took the time to understand my situation and make sure I had the right coverage. The policies she helped me put in place give me real peace of mind knowing that my car and home are well protected. I highly recommend this State Farm agency, and especially Brittany, for anyone looking for great coverage and excellent service."

"Brittany was so helpful setting up our new insurance policy."

"Halee was a pleasure to work with and helped me find great and very affordable quote! Highly recommend working with Halee!"

"We were looking for home insurance. Brittany helped us through the process. She was super responsive, professional, answered all our questions patiently, and gave us best possible quote. Highly recommend!"

"Brittany Roncaglioni was tremendously helpful and knowledgeable, very easy to understand and work with. She streamlined the process making covert easy to choose State Farm for my renters insurance."

"Travis is nice and very helpful. He was available when needed. He helped me to select best insurance for home and auto. He saved lots of money on my home and auto insurance if compared with other companies."

"Travis snider the manger that’s over this firm is Very unprofessional, unreasonable and unethical. Travis is rude and does not like to take accountability for the mistakes he and his firm made. I really suggest he take a professional development class cause hanging up in your clients face after his firm caused me a hardship after making constant mistakes is insane. I Wouldn’t recommend this firm to my worst enemy. If you see this run far as possible and get insured by another firm!!"

"Sarah did a great job helping me with everything I need and was always there when I had a question."

"Kyla Moore helped me with my insurance quotes and she was very informative, patient and kind. She always responded very quickly and was willing to work with me with my time restraints."

"Kyla Moore is awesome, whenever I need to make a change to my policy and need documentation she is quick to get it done. Great service."